Mercure Welcome to Melbourne (2023)

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ALL Rating 4,0/5 1848 reviews

TripAdvisor rating 3,5/5 4889 reviews

Rachela Business -21.05.2023 Confirmed reviews ALL

Friendly house staff and easy check in. Unfortunately the room wasn't sound proof so you could hear every toilet flush in the surrounding rooms and showers running and snoring. Apart from this great location.

Dear Rachael, Thank you for taking the time to share your feedback with us. We are glad that our front desk staff was friendly and that check-in was easy. We appreciate your comments regarding the soundproofing of the room. We apologize for any inconvenience caused by noise from neighboring rooms. Your feedback is valuable to us and we will certainly take it into account when trying to improve the experience of our guests. On a positive note, we are glad that the location of our hotel turned out to be convenient for you. The great location is indeed a bonus for our guests as they have easy access to nearby attractions and amenities. We appreciate your patronage and hope to have the opportunity to welcome you back for a better experience in the future. Kind regards, Alex Mihardja Executive Assistant

Sandra JL Families -21.05.2023 Confirmed reviews ALL

The staff were very welcoming and helpful. The room was comfortable, clean and had all the amenities we needed.

Dear Sandra Jean L., Thank you for choosing to stay with us and for your nice review. We are glad that you had a great experience staying at our hotel. Our team prides itself on excellent service and ensuring the comfort and satisfaction of our guests. It's great to know that the friendly and helpful nature of our staff made your stay even more enjoyable. We are also glad that the room was comfortable, clean and equipped with all the necessary amenities. The convenient location of our hotel near shops and tram stops is undoubtedly a great advantage for our guests, making it easier for them to explore the city. We appreciate your positive feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future. Kind regards, Alex Mihardja Executive Assistant

Anita Solo -20.05.2023 Confirmed reviews ALL

Although the location was amazing, the room was clean. I was very disappointed that there was constant drilling and pounding (work done next room). I actually had a migraine and spent most of Wednesday afternoon in my room. I had to leave as the constant noise wasn't helping. I fell down, the staff should have informed me of this job and given me the option of another room.

Dear Anita, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the noise from the ongoing construction works in the room next door. We understand the importance of a peaceful stay and regret that we did not provide you with the opportunity to move to another room. Your comments will be shared with our team to ensure better communication and guest satisfaction in the future. Thank you for your understanding and we hope to have the opportunity to welcome you back to make your stay more pleasant. Sincerely, Alex Mihardja Executive Assistant

Narit N. Solo -20.05.2023 Confirmed reviews ALL

Very comfortable

Dear Narit N., Thank you for sharing your experience with us. We apologize for the oversight in cleaning the room. Your feedback is important to us and we will address this issue with our cleaning team to ensure this does not happen again. We appreciate your understanding and hope this does not overshadow the overall comfort of your stay. We hope to see you again in the near future. Sincerely, Alex Mihardja Executive Assistant

Maria W Families -20.05.2023 Confirmed reviews ALL

We had a great time so close to the city center and close to family. The room was quite adequate. The noise during the day was a bit annoying but I understand the need to upgrade the rooms. The fire with the Pizza in Blossom restaurant was handled so well even though it all sounded a lot more dramatic than it was - thanks to the staff who got me fast to my room with my pizza and margurita :) Wifi was good and there was enough desk space to do some work.